COURSE DESCRIPTION
The purpose of this course is to address the implementation and desktop support needs of customers that are planning to deploy and support current Microsoft Windows desktop operating system in a variety of stand-alone and network operating system environments. It provides in-depth, hands-on training for Information Technology (IT) professionals responsible for the planning, implementation, management, and support of Microsoft Windows. (3 Credits) (3 Lecture, 0 Lab)
TEXT AND REFERENCES
1. MCTS Self-Paced Training Kit
Configuring Windows 7 Enterprise Desktop Support Technician (Student supplied textbook)
2. Laptop. Either Windows, OS X or Linux based.. (School or Student supplied equipment)
3. Course Instructional Guide (Online)
COURSE EXPECTATIONS
See this link for additional course expectations.
COURSE EVALUATION
Student objectives and evaluations are translated to a percentage and the percentages to grades. The following percentage distribution guarantees the following grade: A:93%+, A-:90%+, B+:87%+, B:83%+, B-:78%+, C+:77%+, C:73%+, C-:70%+, D+:67%+, D:63%+, D-:60%+, F:<60%.
REQUIREMENTS
This course is lecture/lab based. The CST Staff will deliver the lectures, as well as supervise the lab. The student is expected to spend at least 48 hours per credit in self study with direction from instructors and/or instructional guides and testing. This a three (3) credit course, so an average student is expected to spend approximately 144 hours completing this course, which includes lectures and lab. All lectures will be scheduled, with that schedule posted online.
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